Room Cancellation and Payment Policies

Please read the policy for your type of room reservation.

One or Two Rooms Reserved
(Different Requirements for Football and Graduation – see below)

Payment - Charges made three days in advance (subject to cancellation policy) or on day of arrival in person at check in or before arrival if receiving after hours entry instructions.

Cancellation - Cancel reservations at least 3 days before check-in at no charge. Cancellations made after that are charged for up to 3 days.


Group Room Reservations are those that are guaranteed by one person for three or more rooms.

  • Payment required at 30 days before check-in. We'll send an email invoice that can be paid online.

Cancellation for the Group guest rooms:

  • 30 days prior to arrival, no charge.
  • Cancel after 30 days to check-in for refund provided the room is re-booked less a 25% handling fee.

Football Weekend and Graduation Weekend

Payment

  • Graduation reservation payments are due when reservation is made and can be paid by emailed invoice.
  • Football reservation payment is due 30 days prior to check-in by emailed invoice.

Cancellation Football

  • Cancel 30 days before reservation check-in for full refund.
  • Cancel after 30 days to check-in for refund provided the room is re-booked less a 25% handling fee.

Cancellation Graduation

  • Cancel by January 5th for full refund.
  • Cancel after January 5th, for refund provided the room is re-booked less a 25% handling fee.

Invalid Payment Information

Invalid payment information will result in a cancelled reservation.  Attempts will be made to contact booker to correct the payment method using email and phone number provided.  If booker cannot be contacted, reservation will be cancelled. No entry instructions provided if payment information is invalid.

 

How to Cancel a Reservation

If you want to cancel your reservation made on our site please give notice in writing to lana@stonechalet.com. When you receive a reply your cancellation is confirmed. Group reservations should be cancelled much earlier to avoid fees.

You can call the innkeepers by cell 734-417-7223 and leave a message. Your cancellation is confirmed when you receive an email back acknowledging it.

If you booked at booking.com, hotels.com, expedia etc. please let us know you are canceling and be sure to cancel your reservation at the site where you made it otherwise cancellation fees will be charged.


 FAQ

What if my reservation is for more than 1 day?

Multi-day reservations not cancelled 3 days in advance will be charged for up to 3 days of the date the cancellation is received by email.

What if I don’t like my room?

Please look at the website to learn about the features of the room you want to book. Call us with any questions before booking a room if necessary. If you don’t like your room we will offer you another room if one is available.

If something is missing please tell us so we can help you. We like to help our guests whenever we can.

Cancellations on the day of arrival are subject to the cancellation policy.